Today I got an email from a client asking me to make small changes to their websites main navigation. What seemed to be a minor issue to the client turned out to be a rather fundamental change in their site’s structure.
I think very often clients don’t recognise how much effort we have to put into things they consider small. And who can blame them? After all it’s not their field of expertise. I guess it’s our responsibility to educate them and help them gain a better understanding of how things work on the web.
Maybe it’s worth working on site with a client in the same office throughout an entire project. I actually would really love to do that one day. At least that’s what I learnt today.